In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
We try to manage all complaints through our in-house procedure. This involves our complaints manager and all clinicians reviewing the case.
If you feel that you need to make a complaint please contact our complaints manager, Janet Ainsworth, at the practice via reception.
If you are not happy with the outcome of our internal investigation please use the relevant information below to seek further assistance;
If you are an NHS patient of the practice please contact the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP (tel 0345 015 4033) or www.ombudsman.org.uk
If you are a Private patient of the practice please contact the Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA (tel 08456 120 540)
If you are a Denplan patient of the practice please contact Denplan’s Clinical Complaints team on 0800 169 7220